CA Service Management

Export Function in Incident list or the CI list doesn't work. no errors or anything when click on the export button.

When hit the below URL, It shows 404 error

http://<servername>:<port>/CAisd/PDMExport 

Please help me to fix this.

Hi.

This might be related to an incomplete configuration.

Please check your NX.env file for the values of NX_SERVLET_SERVER_URL and NX_LOCAL_SERVLET_SERVER_URL.

you might set them correctly to your host and tomcat port and than restart your SDM Service.

Regards

..........Michael

Vish, a couple of things you may want to check...

--can you access http://<servername>:<port>/CAisd/pdmweb.exe

   ? if not, maybe the Catalina tomcat instance is not running?

--do you see the following entries in the web.xml file in SDM-install\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF:

<servlet>
<servlet-name>PDMExport</servlet-name>
<servlet-class>com.ca.ServicePlus.pdmweb.PDMExport</servlet-class>
</servlet>

...

<servlet-mapping>
<servlet-name>PDMExport</servlet-name>
<url-pattern>/PDMExport</url-pattern>
</servlet-mapping>

...

if not, you would need to run pdm_configure to add the servlet into the Catalina Tomcat configuration

--Like Mike mentioned here, do you have NX_SERVLET_SERVER_URL and NX_LOCAL_SERVLET_SERVER_URL

  in NX.env set properly? if not, you would need to set them right and recycle sdm

Hope one of these hopes. Thanks _Chi

If this used to work before and then stopped, then it might be something around SDM tomcat function.

If it never worked, my guess is that your browser is not able to resolve the values configured in NX.ENV for  NX_SERVLET_SERVER_URL  

Do you know if your SDM is hosted on IIS ?

It almost seems like you are using a DNS Alias to access SDM  and /CAisd/PDMExport is not going to the SDM tomcat port as it should but getting to the wrong port somehow

_R

Is CA SDM using SSL?

Hi vrangaswamy, 

Do you still need assistance on this?  If so, I would advise you to open a support case to have an engineer take a look at it with you.   If you already have, then please post the case number here so we can follow it.

Thanks,

Jon I.

A case has been opened with CA Support to address this concern.  Support is investigating and will advise findings.

@David-Ng  - can you post the case number into this one so we can track it?

Thanks,

Jon I.

Vishwanathan..........

Are you working on this issue with CA Support via issue #00857377?

Yes. that's the case number am working with CA Support