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SDM integration with PAM using SSL

Question asked by Lindsay_Estabrooks Champion on Oct 10, 2017
Latest reply on Nov 29, 2017 by Lindsay_Estabrooks
  • PAM 04.3.02 originally configured not using SSL (using http) and integration from SDM was fine.
  • Changed PAM to use SSL (https) with appropriate certificate. Access to PAM login works, no certificate errors.
  • Updated Option Manager, CA IT PAM Workflow, endpoint and urls. Restarted Service Desk.
  • Now receive the following error:


Saw in the Known Product Issues of the documentation (CA Process Automation and SSL Integration Generates Errors) and how to work around this when doing an upgrade.


Does anyone have a solution to fix this outside of doing an upgrade?