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SDM integration with PAM using SSL

Question asked by Lindsay_Estabrooks Champion on Oct 10, 2017
Latest reply on Nov 29, 2017 by Lindsay_Estabrooks
  • PAM 04.3.02 originally configured not using SSL (using http) and integration from SDM was fine.
  • Changed PAM to use SSL (https) with appropriate certificate. Access to PAM login works, no certificate errors.
  • Updated Option Manager, CA IT PAM Workflow, endpoint and urls. Restarted Service Desk.
  • Now receive the following error: javax.net.ssl.SSLHandshakeException

 

Saw in the Known Product Issues of the documentation (CA Process Automation and SSL Integration Generates Errors) and how to work around this when doing an upgrade.

 

Does anyone have a solution to fix this outside of doing an upgrade?

 

Cheers,

Lindsay

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