DX Application Performance Management

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  • 1.  JRE libraries are missing or not compatible....

    Posted Oct 10, 2017 01:11 PM

    Hi,

    I'm trying to install Workstation and I get this message:

     

    "./IntroscopeWorkstation10.5.1.8linux.bin
    Preparing to install...
    Extracting the JRE from the installer archive...
    Unpacking the JRE...
    Extracting the installation resources from the installer archive...
    Configuring the installer for this system's environment...

     

    Launching installer...

     

    JRE libraries are missing or not compatible....
    Exiting...."

     

    I sarched this error on the web and I found this proposal solution:

     

    "Cause:

     

    The /tmp partition can fill with files that will not allow the install to run. We need to copy the files out.

     

    Resolution/Workaround:

     

    1. Type these command in the terminal:

     

    a.   sudo su

     

    b.   cd /

     

    c.    mkdir tmp2

     

    d.   IATEMPDIR=/tmp2

     

    e.    export IATEMPDIR

     

    2. Now when you run the installation again it will launch successfully."

     

    but it didn't work. I have  the same error with workstation.jnlp.

     

    I'm working on Linux mint 18.2 and I have this configuration for java

     

    JAVA_HOME: /usr/local/jdk1.8.0_144

    java version "1.8.0_144"
    Java(TM) SE Runtime Environment (build 1.8.0_144-b01)
    Java HotSpot(TM) 64-Bit Server VM (build 25.144-b01, mixed mode)



  • 2.  Re: JRE libraries are missing or not compatible....

    Broadcom Employee
    Posted Oct 10, 2017 01:27 PM

    Is Java available on your PATH? If not, you may need to use the parameter "LAX_VM <path-to-java>” after your bin file



  • 3.  Re: JRE libraries are missing or not compatible....

    Posted Oct 10, 2017 01:45 PM

    Hi, Hiko

     

    Thanks for answering!

     

    I guess so... If it not I could not execute this command: "java -version". But I've tried setting LAX_VM, but I've got the same error

     

    sudo LAX_VM=/usr/local/jdk1.8.0_144 ./IntroscopeWorkstation10.5.1.8linux.bin
    Preparing to install...
    Extracting the JRE from the installer archive...
    Unpacking the JRE...
    Extracting the installation resources from the installer archive...
    Configuring the installer for this system's environment...

     

    Launching installer...

     

    JRE libraries are missing or not compatible....
    Exiting....

     

    regards!



  • 4.  Re: JRE libraries are missing or not compatible....
    Best Answer

    Broadcom Employee
    Posted Oct 10, 2017 01:49 PM

    The command should be:

     

    ./IntroscopeWorkstation10.5.1.8linux.bin LAX_VM /usr/local/jdk1.8.0_144/jre/bin/java

     

    If this doesn't work, it may be due to a known compatibility issue with InstallAnyWhere and it will likely require the use of JRE 1.8 Update 92.



  • 5.  Re: JRE libraries are missing or not compatible....

    Posted Oct 10, 2017 01:58 PM

    That works fine!!

     

    Thank you very much!!