We have a requirement to remove copy function from the Change tickets because there is a CAB process and the final step is an approved checkbox (custom field). When they copy a Change that has been approved and CAB presented, it brings this value over and is not pulled from through reporting stating that it still requires CAB Approval.
But that seems to refer to the menu option only for copy, not the Right-Click on the CR Number in a listing and copy.
1. Can I remove this via data partition?
2. If not, is there a way to maybe reset that field if it is copied to a default value of "0" (it is a Boolean checkbox)?
3. If not either of those options, where would I find the right-click menu form to disable it there? Would it be the same code as the article above?
4. Would any of these removals effect template use/creation for other ticket types (CR)?
Any suggestions would be appreciated before I get started.