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Need to capture the time stamp of the incident status change from 'open' to any other status

Question asked by Vysakh_N on Oct 14, 2017
Latest reply on Oct 16, 2017 by Grant Bruneau

Need to capture the time stamp of the incident status change from 'open' to any other status in to a column in detail_in so that this time can be considered as the responding time of that particular ticket. 

 

Regards,

Vysakh

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