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Employee Access Type to View only Second level of Request Area tree

Question asked by m.fahd on Oct 18, 2017
Latest reply on Oct 18, 2017 by Jon_Israel



iam looking for your help on how to let the Employee access types can view only the second level of the Incident/Request Area tree. For example, for a Incident Area of "Hardware. Printer Broken", I only want the Employee to see "Printer Broken". I know this is a popular constraint so I'm hoping someone can help.


Mohamed El-Fahd