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Knowledge Comment Type - Time to Complete

Question asked by andholmes on Oct 18, 2017
Latest reply on Oct 19, 2017 by Chi_Chen

We're on SDM 14.1.02 and are currently looking at implementing knowledge management.  I noticed in the Knowledge Comment Types there is a field called Time to Complete.  I've looked at the documentation for Comment Types, linked below, and cannot find anything that says what this specifically does if anything.  Are there notifications or alerts triggered if the comment follow up is not closed in the number of days specified here or is there some other action that takes place after the number of days specified?


Define Comment Types - CA Service Management - 14.1 - CA Technologies Documentation