CA Service Management

Hello Team

From SC installation media, I have integrated ITPAMand it successfully done. But In SC interface Administration --> COnfiguration --> IT PAM I Can see those fields are still empty. Anyhow I need to do manual integration now and  I'm confused with below highlighted options. How can I get cert file for pam n key file? 

Can you provide any document for sc n pam integration?

 ALso is there any configuration to do on PAM interface for integration with SC?

Please guide.

Thanks

Good Morning Aamir Khan.
 
For CA Service Catalog and PAM Integration, you can check the below WIKI pages as a starting point.
 
https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-ca-service-management/integrate-ca-service-catalog-with-common-components-manually/integrate-ca-service-catalog-with-ca-process-automation-manually

https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-ca-service-management/integrate-ca-service-catalog-with-common-components-manually/integrate-ca-service-catalog-with-ca-process-automation-manually/step-1-perform-setup-tasks

https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-ca-service-management/integrate-ca-service-catalog-with-common-components-manually/integrate-ca-service-catalog-with-ca-process-automation-manually/step-1-perform-setup-tasks#Step1-PerformSetupTasks-SetUpCertificate-BasedLogininCAServiceCatalog

(Scroll down to: Set Up Certificate-Based Login in CA Process Automation)
 
Thanks and kind regards, Louis.

Hi Louis

Thanks for the link shared. I also found the link below and the steps showing in this link is doing integration withour Certificate file. Can i go with it?\\\

https://docops.ca.com/ca-automation-suit-for-clouds/1-7-1/en/administrating-1/configure-1/integrate-ca-service-catalog-with-ca-process-automation-1

Hi Aamir Khan.

Yes, you can use that one too.

And whn needed check on the other ones there after.

Kind regards, Louis.

Hi Louis

Thanks for ur prompt reply.

I followed the steps from which I shared link.

I have successfully reached till step 17 . Now In step 18 to double click

on slcm_globaldataset.. I cannot see this option in library ...also in step

21 n 22 those options are also not available. ... Why is that so ? However

rest of the options in library is available but not this one which stated

these steps.

How can I proceed now . Pls clarify.

Also I can see this link which I shared is for could Pam. So can we still

use for onpremesis Pam??

On 19-Oct-2017 7:51 pm, "Louis_van_Amelsfort" <

Good Morning Aamir Khan.
 
Please check on the following, somewhat formal kind of statement:
This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.
Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.
Apparently, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.
Therefor I need to ask you to consider to open a 'standard' case.
Through which you can get 'standard' and 'full-service' follow-up by our Support Level 1 Team.
 
Thanks in advance for your understanding and kind regards, Louis.