DX Unified Infrastructure Management

Hi team,

When I am installing UIM, I throw the following error. 

2017-10-19 12:02:42,288 DEBUG pds.PDSController:send:177 [Thread-63] - Sending 'nametoip' with sid: null, timeout: 30000
2017-10-19 12:02:43,321 WARN probe.ProbeController:waitForResponse:240 [Thread-63] - nametoip failed: (80) Session error, Unable to open a client session for 10.112.7.19:48000: Connection refused: connect
2017-10-19 12:02:45,835 DEBUG pds.PDSController:send:177 [Thread-63] - Sending 'nametoip' with sid: null, timeout: 30000
2017-10-19 12:02:45,835 DEBUG pds.PDSController:send:180 [Thread-63] - Command 'nametoip' response retrieved.
2017-10-19 12:02:45,851 INFO probe.ProbeController:waitForResponse:235 [Thread-63] - ip_address: 10.112.7.19
2017-10-19 12:02:45,851 INFO probe.ProbeController:waitForResponse:236 [Thread-63] - port: 48000
2017-10-19 12:02:45,851 INFO impl.UIMServerConfigureController:waitForProbeToRespondCommon:3198 [Thread-63] - 'controller' probe successfully responded.
2017-10-19 12:02:45,851 INFO impl.UIMServerConfigureController:waitForProbeToRespondCommon:3193 [Thread-63] - Waiting for 'hub' probe to respond.
2017-10-19 12:02:45,851 DEBUG pds.PDSController:send:177 [Thread-63] - Sending 'nametoip' with sid: null, timeout: 30000
2017-10-19 12:02:45,851 DEBUG pds.PDSController:send:180 [Thread-63] - Command 'nametoip' response retrieved.
2017-10-19 12:02:45,976 INFO probe.ProbeController:waitForResponse:235 [Thread-63] - ip_address: 10.112.7.19
2017-10-19 12:02:45,976 INFO probe.ProbeController:waitForResponse:236 [Thread-63] - port: 48002
2017-10-19 12:02:45,976 INFO impl.UIMServerConfigureController:waitForProbeToRespondCommon:3198 [Thread-63] - 'hub' probe successfully responded.
2017-10-19 12:02:45,976 INFO impl.UIMServerConfigureController:waitForProbeToRespondCommon:3193 [Thread-63] - Waiting for 'distsrv' probe to respond.
2017-10-19 12:02:45,976 DEBUG pds.PDSController:send:177 [Thread-63] - Sending 'nametoip' with sid: null, timeout: 30000
2017-10-19 12:02:46,101 WARN probe.ProbeController:waitForResponse:240 [Thread-63] - nametoip failed: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'distsrv'
2017-10-19 12:02:48,616 DEBUG pds.PDSController:send:177 [Thread-63] - Sending 'nametoip' with sid: null, timeout: 30000
2017-10-19 12:02:48,616 WARN probe.ProbeController:waitForResponse:240 [Thread-63] - nametoip failed: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'distsrv'
2017-10-19 12:02:51,116 DEBUG pds.PDSController:send:177 [Thread-63] - Sending 'nametoip' with sid: null, timeout: 30000
2017-10-19 12:02:51,116 DEBUG pds.PDSController:send:180 [Thread-63] - Command 'nametoip' response retrieved.
2017-10-19 12:02:51,241 INFO probe.ProbeController:waitForResponse:235 [Thread-63] - ip_address: 10.112.7.19
2017-10-19 12:02:51,241 INFO probe.ProbeController:waitForResponse:236 [Thread-63] - port: 48007
2017-10-19 12:02:51,241 INFO impl.UIMServerConfigureController:waitForProbeToRespondCommon:3198 [Thread-63] - 'distsrv' probe successfully responded.
2017-10-19 12:02:51,241 INFO impl.UIMServerConfigureController:startupNMS:603 [Thread-63] - NMS probes ready for further configuration tasks.
2017-10-19 12:02:51,241 INFO impl.UIMServerConfigureController:startupNMS:605 [Thread-63] - EXIT
2017-10-19 12:02:51,241 INFO impl.UIMServerConfigureController:doConfigure_nmsStartup:530 [Thread-63] - Successful execution NMS startup.
2017-10-19 12:02:51,241 INFO impl.UIMServerConfigureController:initNMSSecurity:3095 [Thread-63] - Initializing NMS security.
2017-10-19 12:02:51,241 INFO security.NimInstallSecurity:initHubSecurityForUser:72 [Thread-63] - Retrieving hub_info.
2017-10-19 12:02:51,241 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-63] - Sending 'get_info' with sid: null, timeout: 60000
2017-10-19 12:02:51,257 DEBUG pds.PDSController:sendPDSWithAddr:138 [Thread-63] - Command 'get_info' response retrieved.
2017-10-19 12:02:51,257 INFO security.NimInstallSecurity:initHubSecurityForUser:74 [Thread-63] - Successfully retrieved hub info: PDS [ht={post_dropped=Element [buf=null, pds=null, tpds=null, type=1, value=0], lastrestart=Element [buf=null, pds=null, tpds=null, type=1, value=0], hubname=Element [buf=null, pds=null, tpds=null, type=7, value=BBUSPITBS01_hub], post_received=Element [buf=null, pds=null, tpds=null, type=1, value=0], sec_login_ok=Element [buf=null, pds=null, tpds=null, type=1, value=1], ssl_cipher=Element [buf=null, pds=null, tpds=null, type=7, value=DEFAULT], version=Element [buf=null, pds=null, tpds=null, type=7, value=7.80 [Build 7.80.3556, Jun 16 2015]], ssl_mode=Element [buf=null, pds=null, tpds=null, type=1, value=0], requests=Element [buf=null, pds=null, tpds=null, type=1, value=8], log_file=Element [buf=null, pds=null, tpds=null, type=7, value=hub.log], ispool=Element [buf=null, pds=null, tpds=null, type=7, value=yes], iNameThreads=Element [buf=null, pds=null, tpds=null, type=1, value=0], domain=Element [buf=null, pds=null, tpds=null, type=7, value=BBUSPITBS01_domain], license=Element [buf=null, pds=null, tpds=null, type=1, value=1], sec_ver=Element [buf=null, pds=null, tpds=null, type=1, value=0], expire=Element [buf=null, pds=null, tpds=null, type=1, value=1511064000], sessions=Element [buf=null, pds=null, tpds=PDS [ht={2=Element [buf=null, pds=PDS [ht={idle=Element [buf=null, pds=null, tpds=null, type=1, value=0], lastrequest=Element [buf=null, pds=null, tpds=null, type=7, value=12:02:51 PM 19 Oct 2017], address=Element [buf=null, pds=null, tpds=null, type=7, value=0.0.0.0/48002], state=Element [buf=null, pds=null, tpds=null, type=1, value=2], established=Element [buf=null, pds=null, tpds=null, type=7, value=12:02:44 PM 19 Oct 2017], type=Element [buf=null, pds=null, tpds=null, type=7, value=TCP]}], tpds=null, type=21, value=null], 1=Element [buf=null, pds=PDS [ht={idle=Element [buf=null, pds=null, tpds=null, type=1, value=4], lastrequest=Element [buf=null, pds=null, tpds=null, type=7, value=12:02:47 PM 19 Oct 2017], address=Element [buf=null, pds=null, tpds=null, type=7, value=10.112.7.19/50493], state=Element [buf=null, pds=null, tpds=null, type=1, value=2], established=Element [buf=null, pds=null, tpds=null, type=7, value=12:02:47 PM 19 Oct 2017], type=Element [buf=null, pds=null, tpds=null, type=7, value=TCP]}], tpds=null, type=21, value=null], 0=Element [buf=null, pds=PDS [ht={idle=Element [buf=null, pds=null, tpds=null, type=1, value=0], lastrequest=Element [buf=null, pds=null, tpds=null, type=7, value=12:02:51 PM 19 Oct 2017], address=Element [buf=null, pds=null, tpds=null, type=7, value=10.112.7.19/50506], state=Element [buf=null, pds=null, tpds=null, type=1, value=2], established=Element [buf=null, pds=null, tpds=null, type=7, value=12:02:51 PM 19 Oct 2017], type=Element [buf=null, pds=null, tpds=null, type=7, value=TCP]}], tpds=null, type=21, value=null]}], type=24, value=null], r_nns_records=Element [buf=null, pds=null, tpds=null, type=1, value=0], nrestarts=Element [buf=null, pds=null, tpds=null, type=1, value=0], uptime=Element [buf=null, pds=null, tpds=null, type=1, value=7], origin=Element [buf=null, pds=null, tpds=null, type=7, value=BBUSPITBS01_hub], post_sent=Element [buf=null, pds=null, tpds=null, type=1, value=0], sec_on=Element [buf=null, pds=null, tpds=null, type=1, value=1], hubaddr=Element [buf=null, pds=null, tpds=null, type=7, value=/BBUSPITBS01_domain/BBUSPITBS01_hub/BBUSPITBS01/hub], nns_records=Element [buf=null, pds=null, tpds=null, type=1, value=5], ldap=Element [buf=null, pds=null, tpds=null, type=7, value=no], sec_verify_failed=Element [buf=null, pds=null, tpds=null, type=1, value=0], hubip=Element [buf=null, pds=null, tpds=null, type=7, value=10.112.7.19], ldap_version=Element [buf=null, pds=null, tpds=null, type=7, value=1.22], sec_login_failed=Element [buf=null, pds=null, tpds=null, type=1, value=0], started=Element [buf=null, pds=null, tpds=null, type=1, value=1508428964], log_level=Element [buf=null, pds=null, tpds=null, type=1, value=0], sec_verify_ok=Element [buf=null, pds=null, tpds=null, type=1, value=0], tunnel=Element [buf=null, pds=null, tpds=null, type=7, value=no]}]

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The host file has already been validated, and you have the following:

10.112.7.19 BBUSPITBS01.bicentenariobu.com
127.0.0.1 localhost
::1 localhost

---------------------------

What can be?

---------------------------

Thanks,

Richard

Hi,

I don't know the IP of the machines you're trying to install that on, but that message:

10.112.7.19:48000: Connection refused: connect

indicates the robot on 10.112.7.19 is not installed or not running. If it is, then a firewall or something is blocking the access.

Which log it is exactly and what are you trying to do?

Can you attach your uimserver_ia_install.log and uimserver_systemprerequisites.properties

these would be located in:

C:\tmp\ca_uim

or /tmp

Hello Richard_Briceno

Is this problem already fixed?

If yes, could you please mark as answered.

Regards,

Has this problem been fixed?  I am running into the same problem and would like to know how I can move forward.

Thanks,

RJ Jones

Hi Robert,

My problem was for the Database user in the installation process. I was installing with a different SA user, and there were missing permissions on the new user.

The customer finally decided to install with the SA user of BD.

If you have a connection error I recommend you do the following:
-Ping
-Telnet
If all is well, the telnet must answer you without problem. If you are using port 48000 by default, validate that there is no other application that occupies it.

Tell me more about your mistake.

Regards,

Richard

Richard,

Thanks for sharing that info.  Telnet and Ping is working fine between my hub and DB server.  I am able to create the DB during the initial phase of the install; but after about 37% the install times out.  After looking at another thread; I am thinking my issue is related to the UIM database connections to Sql 2014 not being supported over TLS 1.2 protocol.  I have asked the question over there as well, will hopefully get an answer soon.

Thanks again for reaching out.

Robert

Hi Robert,

Are you using SA user or a different BD user?
Did you check the CA UIM server host file?

Regards,

Richard

Hello there.

We are using a user with SA permissions.  We also have the addresses for all the servers within our infrastructure (1 DB, 1 primary Hub and 2 secondary Hubs, 1 Portal) in the host file of every server just in case there is a DNS issue somewhere down the line.

These are good questions; thanks for suggesting them.

RJ

I recently ran into this issue/same errors during an installation and the problem was caused by entering the wrong/changed password for the SA user.