Plex 2E

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  • 1.  GPF occurrence when the Tab key is pressed (Plex r7.2.1 Build 24.001)

    Posted Oct 20, 2017 01:40 AM

    Hello,

     

    If we press the Tab key and move the input field and grid on the C++ function panel created by Plex, GPF occurs and Exe stops working.

     

    Even a simple panel with some input items and grid occur the problem. We use Plex r 7.2.1 Build 24.001.
    This problem did not occur before PTF BUILD 24.001 was used.

    Some machines do not occur the problem even if using the same object and the Plex runtimes.
    The difference between a problematic machine and a machine with no problems are whether Visual Studio 2013 is installed or not.

    We are thinking that GPF has occurred because the referenced Visual Studio runtime version is different, but we do not know which file is affecting.


    Which file is affecting? How can we find out which files are affecting it?

    Incidentally, GPF also occurred when we copied MFC120.DLL of the machine where the problem does not occur and placed it in the execution environment(folder with Exe file) of the machine where problems occurred.

     

    Regards,
    Hifumi



  • 2.  Re: GPF occurrence when the Tab key is pressed (Plex r7.2.1 Build 24.001)
    Best Answer

    Posted Oct 20, 2017 03:06 AM

    Hello Hifumi,

     

    Is the PC where the error occurs a Windows 10 PC or the equivalent server version ? If yes, there is an on top fix for Plex build 24001 available concerning problem “Tab key move to next edit field”.  You should ask CA/your reseller to supply you with fix (related issue no is  00746439).

     

    Best regards Anette-Nicole Jahn, NIIT Germany



  • 3.  Re: GPF occurrence when the Tab key is pressed (Plex r7.2.1 Build 24.001)

    Posted Oct 20, 2017 04:25 AM

    Hello Anette-Nicole Jahn,

     

    Thank you for your comment.

     

    This problem has occurred in Windows 7 and Windows 10 environment.


    We will inquire ca about this problem. We will also ask them the case number 00746439 that you taught.
    Thank you for your valuable information.

     

    It seems that Plex r 7.2.1 Build 002 will soon be released. We hope that it also includes PTFs that are fixed for this problem.

     

    Regards,
    Hifumi



  • 4.  Re: GPF occurrence when the Tab key is pressed (Plex r7.2.1 Build 24.001)

    Broadcom Employee
    Posted Oct 20, 2017 10:32 AM

    Hifumi,

     

      Yes, please open a case with CA Support and we will provide the test-fix for case 00746439.

     

      The cutoff for test-fixes to be included in to Plex r 7.2.1 Build 002 is planned to be within a week or so.  But, there will be some time needed for it to go through QA.  Stay tuned to the Communities for the announcement when it is released.

     

    Cheers,

    Andy