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How can we stop alarms from showing after a Service Now/ticket gets generated?

Question asked by alberto.h.r on Oct 20, 2017
Latest reply on Oct 23, 2017 by alberto.h.r

Hi,

 

Is there an automatic way to stop alarms from showing ONLY after a Service Now ticket has been assigned to our user for the sngtw?

 

Although the alarm suppression will allow us to only see 1 alarm in UMP/IM (and show *** events), it is still filling up our database and creating emails each time! 

 

Could we somehow stop alarms after the original email/service now ticket is sent without disabling the profiles?

 

A

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