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ERROR: Upgrade failed for tenant when installed patch 14

Question asked by matej256 on Oct 23, 2017
Latest reply on Oct 25, 2017 by Suman Pramanik

Hi All, 

 

Currently we are facing issue when tried to install patch 14 (install.13.3.0.14.5.i.jar) on our Clarity v.13.3

Aim is to continue in upgrade to Clarity 15.3, however patch 14 is a pre-requirement step of this upgrade path.

 

Do you know what can be a root-cause of this problem? Error message saying nothing to me is only one found in admin.log file:

 

found /home/clarity/niku/clarity/maintenance/componentList.xml
Schema pre-upgrade
ERROR: Upgrade failed for tenant

 

Similar case has appeared already before but has never been solved: Schema pre-upgrade ERROR: Upgrade failed for tenant 

 

9/28/17 1:19 PM (ExecTask) init_upgrade - HeapSize Max = 2048m, PermGenSize Max = 256m
9/28/17 1:19 PM (ExecTask) Preupgrade
9/28/17 1:19 PM (ExecTask)
9/28/17 1:19 PM (ExecTask) Total time: 0H:0M:1S
9/28/17 1:19 PM (ExecTask) core-upgrade
9/28/17 1:19 PM (ExecTask) found /home/clarity/niku/clarity/maintenance/componentList.xml
9/28/17 1:19 PM (ExecTask) Schema pre-upgrade
9/28/17 1:19 PM (ExecTask) ERROR: Upgrade failed for tenant 
9/28/17 1:19 PM (ExecTask) ==========================================
9/28/17 1:19 PM (ExecTask) DBTools Log - Thu Sep 28 13:19:17 UTC 2017
9/28/17 1:19 PM (ExecTask) ==========================================
9/28/17 1:19 PM (ExecTask)
9/28/17 1:19 PM (ExecTask) Command: extract row count
9/28/17 1:19 PM (ExecTask) To URL: jdbc:clarity:oracle://DB_server:1521;SID=PPMDEV;BatchPerformanceWorkaround=true;InsensitiveResultSetBufferSize=0;ServerType=dedicated;supportLinks=true
9/28/17 1:19 PM (ExecTask) As user: niku
9/28/17 1:19 PM (ExecTask) For vendor: oracle
9/28/17 1:19 PM (ExecTask) -----------------------------------------------------
9/28/17 1:19 PM (ExecTask) 2017-09-28 13:19:49: Finished updating database
9/28/17 1:19 PM (ExecTask) -----------------------------------------------------
9/28/17 1:19 PM (ExecTask)        
9/28/17 1:19 PM (ExecTask) Error occurred: /home/clarity/niku/clarity/.setup/scripts/db.xml:1453: The following error occurred while executing this line:
9/28/17 1:19 PM (ExecTask) /home/clarity/niku/clarity/.setup/scripts/db.xml:1464: The following error occurred while executing this line:
9/28/17 1:19 PM (ExecTask) /home/clarity/niku/clarity/.setup/scripts/db.xml:1499: The following error occurred while executing this line:
9/28/17 1:19 PM (ExecTask) /home/clarity/niku/clarity/.setup/scripts/db.xml:1563: The following error occurred while executing this line:
9/28/17 1:19 PM (ExecTask) /home/clarity/niku/clarity/.setup/scripts/db.xml:1775: ERROR: Upgrade failed.  Please review the upgrade logs for details.
9/28/17 1:19 PM (ExecTask) Check admin.log or use -verbose for more information.
9/28/17 1:19 PM (UnknownElement) Task "exec" finished with error.
/home/clarity/temp/install-packages/13.3.0.14/install.xml:902: exec returned: 1
     at org.apache.tools.ant.taskdefs.ExecTask.runExecute(ExecTask.java:646)
     at org.apache.tools.ant.taskdefs.ExecTask.runExec(ExecTask.java:672)
     at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:498)

 

Thanks a lot for your hints!

Matej

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