CA Service Management

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  • 1.  PREVENTING ITSM MAIL TRIGGERING

    Posted Oct 23, 2017 06:37 AM

    How to prevent the below type of CA ITSM mail triggering to particular users.

    AHD58046:Successfully Created Incident 10831.

     

    Click on the following URL to view Incident:
    https://WBAZPRITSM01.WBHQ.COM/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=413091

     

    Original Input:

     

    %EXTERNAL_SYSTEM_TICKET=INC0074584
    %STRING1=PIVOTTS
    %PRIORITY=1
    %SUMMARY=Store : "0915" Ping
    %affected_rc=WB-0915-02
    %STATUS=Open
    %Group=Pivotts
    %Category=Event Mgmt.Network
    %requestor=pivotts
    %DESCRIPTION= GNOCPOST:

     

     



  • 2.  Re: PREVENTING ITSM MAIL TRIGGERING

    Posted Oct 31, 2017 08:41 AM

    Is this for service management?  if not can you let me know what product so i can get this to the right place. Thanks!



  • 3.  Re: PREVENTING ITSM MAIL TRIGGERING
    Best Answer

    Posted Nov 16, 2017 08:22 AM

    Hi Pryyanka,

     

    To disable this, go to the Mailbox rule that is used and set the 'Reply' field to empty.

     

    See the below tech doc as well...

     

    TEC1668765 - How to Disable mail eater response email "AHD58021:Successfully Created Request ***. Click on the following URL to view … 

     

    ===

    Kind Regards,

    Brian