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PREVENTING ITSM MAIL TRIGGERING

Question asked by PriyankaVenugopal on Oct 23, 2017
Latest reply on Nov 16, 2017 by Brian_Mathato

How to prevent the below type of CA ITSM mail triggering to particular users.

AHD58046:Successfully Created Incident 10831.

 

Click on the following URL to view Incident:
https://WBAZPRITSM01.WBHQ.COM/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=413091

 

Original Input:

 

%EXTERNAL_SYSTEM_TICKET=INC0074584
%STRING1=PIVOTTS
%PRIORITY=1
%SUMMARY=Store : "0915" Ping
%affected_rc=WB-0915-02
%STATUS=Open
%Group=Pivotts
%Category=Event Mgmt.Network
%requestor=pivotts
%DESCRIPTION= GNOCPOST:

 

 

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