AnsweredAssumed Answered

CA Service Desk LDAP Integration

Question asked by m.fahd on Oct 23, 2017
Latest reply on Oct 24, 2017 by Jon_Israel

Hello Guys;


i have some concerns regarding SDM LDAP integration i would like to share it with you.


1- after CA SDM LDAP Integration (Active Directory), can we import the OUs directly from LDAP directly to the CA SDM?

2- we have a case where the customer asking for the capability if one of the users has been moved from one OU to another, Does The Service Desk after running the ldap_sync will reflect such movement automatically?


Appreciate your valuable feedback


Best Regards;


Mohamed El-Fahd