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CA Service Desk LDAP Integration

Question asked by m.fahd on Oct 23, 2017
Latest reply on Oct 24, 2017 by Jon_Israel

Hello Guys;

 

i have some concerns regarding SDM LDAP integration i would like to share it with you.

 

1- after CA SDM LDAP Integration (Active Directory), can we import the OUs directly from LDAP directly to the CA SDM?

2- we have a case where the customer asking for the capability if one of the users has been moved from one OU to another, Does The Service Desk after running the ldap_sync will reflect such movement automatically?

 

Appreciate your valuable feedback

 

Best Regards;

 

Mohamed El-Fahd  

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