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CA SDM 17.0 - If I change ticket category, SDM remove assignee?

Question asked by Lumir_Botur on Oct 24, 2017
Latest reply on Nov 3, 2017 by Brian_Mathato

Hi all,

 

i have simply question. I have a ticket (request or incident). Ticket has category, group (defiined by category) and assignee. I will change category. Ticket has new category, new group (defined also by category) and assignee is empty now. Assignee is member of both group (old and new).
It is out OOTB functionality in SDM 17.0? We migrated from version 12.9.

 

Thanks
Lumir

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