CA Service Management

I created a site defined condition (Change Order Workflow Task) that checks priority 1 or 2 or impact 1 or 2 or risk 1 or 2 or downtime = yes

Attribute chg.priority less than 3  OR

               chg.impact less than 3  OR

               chg.risk less than 3  OR

               chg.downtime = yes  OR

if condition true Set CAB to Yes and Set Change Type to Normal

if condition false Set WF to skip

The Change Type gets changed to Normal no matter how the priority, impact, risk or downtime are set.  The false condition doesn't seem to work at all.  

Can someone help me figure out what I am doing wrong?

So Basically everything has to be 3 OR 4 and downtime has to be NO. Is this correct? Because as is Impact can be 1 while Priority and Risk can be 4.

Also please note that the enum for impact is backwards with 5 being the highest and 1 being the lowest and so is priority:

enum   sym

1       5-One person
2       4-Small Group
3       3-Single Group
4       2-Multiple Groups
5       1-Entire organization

enum    sym    nx_desc
1    5    LOW Priority
2    4    MEDIUM-LOW Priority
3    3    MEDIUM Priority
4    2    MEDIUM-HIGH Priority
5    1    HIGH Priority

The column refers to the enum so you will need to use the appropriate one.

Patsy,

Are you using OR statements or AND statements?   If its OR statements, then it only needs to meet ONE of those to set the change type to normal.  When you look at the one you tested it on, did it meet any of those conditions?  

Jon