AnsweredAssumed Answered

How to reference special handling in spell_code

Question asked by Edgar13 on Oct 24, 2017
Latest reply on Oct 31, 2017 by Edgar13

Hi Communities


Where trying identify, special handling in spell, but can't figure out which field can be referenced. We have automated SLA's and we need add a client's specific SLA's to the script that calculates sla's and ad's the service types to the call.


We added special handling to the user we are trying to identify and add there SLA to the call. The way we doing it is special handling.


Specail handling lrel's and qrel's and Brel's:


This is what we trying to add :


else if (customer.cnthandling_list = 400153)
  logf(SIGNIFICANT, "The contact for incident %s is Client_name", ref_num);


Has anybody done this before and please just point me in the right direction would help. I understand CA doesn't like spell, but it's the only way we can do this our org's is the same and user are not tenanted to this clients tenant.




Edgar Louw