Working workflow Request since PAM

Discussion created by SoporteCAcma on Oct 24, 2017
Latest reply on Dec 22, 2017 by Grant Bruneau



I need to create a PAM processes that I capture datas that workflow incident/request/problem classic Servicedesk. For this creation I use 'select object operator' of CA SDM CA Process Automation Process Definitions.


In workflow change order I don't have problems, because the 'servicedesk object type' exists 'workflow (change order)' type, but when I want to work with 'workflow incident/request/problem classic Servicedesk', the workflow (incident/request/problema) 'servicedesk object type', don't exists.

I've attached screenshot environment.


I think that I have upgrade the CA SDM operators installed, but I don't find the link to download it.


any idea?