CA Service Management

  • 1.  Call CA Service Desk from Mobile Device to Web Application

    Posted Oct 24, 2017 12:46 PM

    Hi community

     

    I want to know if the feature  Call Service Desk from your Mobile Device can be used to call CA SDM in the Site Web for logged analysts or only is using the app mobile?

     

    Best Regards



  • 2.  Re: Call CA Service Desk from Mobile Device to Web Application
    Best Answer

    Broadcom Employee
    Posted Oct 24, 2017 02:14 PM

    Through out of the box functionality, the option is only tied to the mobile app. It might be possible to use an advanced customization to leverage it elsewhere, but it's not something that I have much information on.