BenParish

Extension attributes with Register CI operator

Discussion created by BenParish on Oct 24, 2017
Latest reply on Oct 26, 2017 by trost01

I am working on using the Register CI operator to load CI data via requests in Service Catalog to Service Desk Manager. All of the base attributes are loading fine but when I try to load attributes that are in the extension tables, nothing seems to be populating. I don't get any errors, its just that the fields do not update. Is there a special way to include the extension attributes in the xml (or valuemap preferably)? Below is my test xml:

 

<?xml version="1.0" encoding="UTF-8"?>
<myProduct>
<ci>
<mdrId>CMDBf</mdrId>
<localId>TestCI300</localId>
<name>Test CI 300</name>
<serial_number>7890123</serial_number>
<alarm_id>1.1.1.1</alarm_id>
<family>Hardware.Server</family>
<class>Virtual Server</class>
<status>Active</status>
<server_type>Application Server</server_type> <!-- this does not update -->
</ci>
</myProduct>

 

 

I can revert to using the GRLoader operators but I wanted to a) not have to create files for loading and b) use the mdrid and localids to help keep track of the registrations. Any suggestions?

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