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Pre-paid bank of hours support?

Question asked by michael.reid on Oct 31, 2017
Latest reply on Dec 10, 2017 by Gutis

Many of our service jobs recorded in Service Desk are against time and materials contracts. I am wondering if there is a way for Service Desk to integrate support for a customer pre-paid bank of service hours. In such a scenario, as tickets are worked on the time spent on these would draw down against this pre-paid bank of hours. Reports could be then generated on remaining hours in the contract to keep the customer apprised of their utilisation.


Are there any persons in the community using Service Desk to record time spent on jobs which then has integrated reporting against time consumed from a bank of hours? If so what solutions have you guys come up with?