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Mobile solution for customer job sign-off

Question asked by michael.reid on Oct 31, 2017
Latest reply on Nov 1, 2017 by Jon_Israel

Many of our time and material jobs require engineers to go out to customer locations. Once at these locations the engineers perform work which is then summarised into a Service Desk ticket. I am looking for a mobile solution which would integrate with Service Desk to allow customers to view and approve pertinent details of a job carried out. Such details would include a summary of the work done, the arrival and completion time of the engineer activity as well as any parts or materials used on site. Once verified by the customer, the customer would use a tablet to "sign-off" the job.

 

Is anyone in the community using Service Desk in this manner? If so what solutions have you guys come up with?

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