CA Service Management

Hello USS team

I need to do integration of USS with SDM and Service Catalog. I login to my uss control panel with casmadmin account to integrate it with EEM first which i did successfully. but after that i cannot login with casmadmin account in USS. However i can login rest of the users successfully . also with spadmin with AD password

But problem is how can i integrate uss with sdm n sc now?? as i cant able to login with casmadmin account..

Also there is no full right with rest of the users like settings--> data sources  (for integration)

Please advise. what to do

please note i have already casmadmin account in my servicedesk as well as in AD. and there is already integration placed between SDM n SC using CASMAdmin account. and i can login into SC n SDM with casmadmin account with no issue.

Aamir, 

You need to create a casmadmin user in whatever directory EEM is using for authentication.  Once you turn on EEM auth, you wont be able to log in with any user account that cannot log into EEM.

Hope this helps,

Jon I.

Hi Jon

Thanks for ur reply

As i said, i have already casmadmin account in my AD & I also can login into eem with casmadmin account as well 

Aamir - I think you need to follow this doc: 

Steps to configure the integration between Unified Self Service / EEM / Active Directory 

You need the part about the admins group being created in AD so that it sees that use as an admin for USS...

Hi Jon

Thanks for the support

i believe this is the issue why im not login with casmadmin account after

integrate eem to AD.

it should be in complete format as advised in below snapshot with domain

name. Rightnow i just have openspaceadmingroup written in this field.

i will tell to my AD team to create this group in AD & add casmadmin

account in this group. After that i will check

Thanks

On Fri, Nov 3, 2017 at 7:00 PM, Jon_Israel <

Sure you got it!

Let us know...

Hello Jon_Israel

Our AD team created the group 'openspaceadmingroup' and add the casmadmin user in it. Still when I integrated USS to eem. I'm not able to login into uss from casmadmin account. See the below casmadmin account information in eem.

according to the information above in screenshot.Please correct me if I did wrong. I used below format in 'EEM Application Admin Group ' field.

abp-hq-s001\OpenSpaceAdminGroup

Hey Aamir,

Normally that format would resolve this issue at hand.  As its still giving grief, we could use a Support case for this for further engagement with Support.

Let us know once you have raised a case please. Thank you 

_R

Hello Raghu

I already opened the case today. Please note Case ID :00891147

On 13-Nov-2017 11:48 pm, "Raghu.Rudraraju" <

Hi Aamir,

Have you followed this technical document? There are few more links within this document if you feel they are relevant to your environment behavior.

https://support.ca.com/us/knowledge-base-articles.TEC1943521.html

What are the relevant logs you noted in regards to this behavior? 

Some more documentation relevant to integration point of view.

https://support.ca.com/us/knowledge-base-articles.TEC1690782.html

Are you able to login to USS as any user in your AD when EEM is attached to AD?

yes Anthony

I can login with all the users present in AD but cant login with CASMAdmin

account only when integrated to AD. but now as Jon advised i will go

through it.

On 03-Nov-2017 11:11 pm, "Anthony_L" <communityadmin@communities-mail.ca.com>

Dear Consultants

 Im deeply sad over this issue because CA still unable to resolve this issue....  PLease can i know who is the developer of USS who can assist us over this issue. we opened the case in november 2017.

Also the consultant who is has taken the ownership of this case doesnot respond swiftly. Atleast i should be informed whether the issue is resolvable or it is a bug ?????

Hello,

I would like to know, the password of the user casmadmin with which you installed the application is equal to the password of the user casmadmin that is in your AD?

If they are different, can you give the domain user the same password as the user with whom you installed the application? 

In my case, apparently that was the problem.

Hi Silvia

Yes we do have different password . OK let me contact my domain team to

change the domain casmadmin password to the same which I used during USS

installation .

Thankyou

On 01-Feb-2018 3:34 am, "Silvia-chan" <

I saw this same behavior in SDM14.1cum3 with USS 14.1 and EEM version 12.51.2.11 server that was integrated with LDAP.

After disable service "CA Service Management Admin" on EEM server side then CASMAdmin is able to login in USS without problems. would be an option to check.