AnsweredAssumed Answered

Setup Group Auto Assignment based on Config Item-Based in REQ/INC ?

Question asked by shamaluwm on Nov 2, 2017
Latest reply on Nov 3, 2017 by Grant Bruneau

SDM 14.1 SP3


I am trying to setup Group Auto Assignment  based on Config Item-Based while creating

Request/Incident/Problem tickets.Trying to build from scratch   with new CI  and attribute !!.


I am stuck  at  step 1.e and f  as per   documents Link  

How to Begin Implementing Auto Assignment - CA Service Management - 14.1 - CA Technologies Documentation



   e. Does the configuration item have an assignable CI attribute value? 

   f. Does the value specify a group in the CI attribute?