SDM 14.1 SP3
I am trying to setup Group Auto Assignment based on Config Item-Based while creating
Request/Incident/Problem tickets.Trying to build from scratch with new CI and attribute !!.
I am stuck at step 1.e and f as per documents Link
How to Begin Implementing Auto Assignment - CA Service Management - 14.1 - CA Technologies Documentation
e. Does the configuration item have an assignable CI attribute value?
f. Does the value specify a group in the CI attribute?