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Setup Group Auto Assignment based on Config Item-Based in REQ/INC ?

Question asked by shamaluwm on Nov 2, 2017
Latest reply on Nov 3, 2017 by Grant Bruneau

SDM 14.1 SP3

 

I am trying to setup Group Auto Assignment  based on Config Item-Based while creating

Request/Incident/Problem tickets.Trying to build from scratch   with new CI  and attribute !!.

 

I am stuck  at  step 1.e and f  as per   documents Link  

How to Begin Implementing Auto Assignment - CA Service Management - 14.1 - CA Technologies Documentation

 

1.

   e. Does the configuration item have an assignable CI attribute value? 

   f. Does the value specify a group in the CI attribute?

  

 

 

 

   Thanks.

Santosh

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