CA Service Management

Hello community, 

I need from action macro cfwf create one activity log in a ticket (cr), for example a comment "this ticket is cancel why the affected contact is not VIP".

is it possible? How?. Example code it is possible.

Regards.

Hi,

try this one:

uuid who;
int msg_i;
send_wait(0, top_object(), "call_attr", "cnt", "current_user_id");
if (msg_error()) {
     who = msg[0];
}
send_wait(0, top_object(), "call_attr", "api", "insert_object", (uuid)who, "alg", NULL, 0,
     "call_req_id", cr,
     "time_spent", (duration)0,
     "type", "LOG",     // replace LOG with your own alg type
     "analyst", who,
     "description", format("Cancelled with comment: %s", comments),     // not sure cr_wf comment attribute named "comments" like it in chg.wf
     "action_desc", format("generated by SPEL from cr_wf: %d", id)
);
if (msg_error()) for (msg_i = 0; msg_i < msg_length(); msg_i++) logf(ERROR, "%s > msg[%d]: %s", persistent_id, msg_i, msg[msg_i]);

check incode comments, code is not tested.

Regards,

cdtj

I get a error to save the macro. I'm testing.....

you can share a error text 

11/03 12:20:07.83 HVSDMCAPre spelsrvr 8080 ERROR pcexec.c 6453 Spell interp failed at Rechaza tarea si tipo acceso NO es Personal Directivo:11:: get_attr on comments failed: AHD03066:Nombre desconocido comments

11/03 12:20:07.84 HVSDMCAPre spelsrvr 8080 ERROR macro.spl 538 AHD03066:Nombre desconocido
11/03 12:20:07.86 HVSDMCAPre spelsrvr 8080 ERROR macro.spl 538 comments

11/03 12:20:07.87 HVSDMCAPre spelsrvr 8080 ERROR bhvtpl.spl 503 bhvtpl::do_behavior() macro 'Rechaza tarea si tipo acceso NO es Personal Directivo' failed: AHD03066:Nombre desconocido

comments is name unknow. i have tested with cr.comments, but don't work. I continue testing....

ah yeah, you can run cmd: bop_sinfo -a cr_wf

to get actuall attribute name for "comments".

I'm testing this code

send_wait(0, top_object(), "call_attr", "api", "insert_object", (uuid)"5F07969B61DF5D49991BF91A1FE1B2F7", "alg", NULL, 0, "call_req_id", cr.persistent_id,"time_spent",(duration)0,"type","LOG","analyst", (uuid)"5F07969B61DF5D49991BF91A1FE1B2F7","description", format("Cancelled with comment: %s", comments),"action_desc", format("generated by SPEL from cr_wf: %d", id));

I get it:

send_wait(0, top_object(), "call_attr", "api", "insert_object", (uuid)"5F07969B61DF5D49991BF91A1FE1B2F7", "alg", NULL, 0, "call_req_id", cr.persistent_id,"time_spent",(duration)0,"type","LOG","analyst", (uuid)"5F07969B61DF5D49991BF91A1FE1B2F7","description","My comment","action_desc", "My comment");

thank CDTJ for your help

Regards.