Clarity

Recently we upgraded from CA PPM 14.2 to CA PPM 15.2. After the upgrade while recreating the filestore index, it gets completed with the following error. Additionally, there are also many entries like "java.lang.ArrayIndexOutOfBoundsException" and "Attempt to output character of integral value 0 that is not represented in specified output encoding of UTF-8." in the admin.log file.

We tried the steps explained in this link --> Search Reindex Memory Issues but still the issue remains the same. We tried multiple times by increasing the memory from 1GB to 2GB, 2.5GB, 4GB, 6GB. But nothing helped.

Can someone please advise?

Nika_Hadzhikidi

java.lang.ArrayIndexOutOfBoundsException: 130
        at org.apache.poi.util.LittleEndian.getInt(LittleEndian.java:161)
        at org.apache.poi.hslf.record.TxMasterStyleAtom.init(TxMasterStyleAtom.java:160)
        at org.apache.poi.hslf.record.TxMasterStyleAtom.<init>(TxMasterStyleAtom.java:67)
        at sun.reflect.GeneratedConstructorAccessor183.newInstance(Unknown Source)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at org.apache.poi.hslf.record.Record.createRecordForType(Record.java:181)
        at org.apache.poi.hslf.record.Record.findChildRecords(Record.java:128)
        at org.apache.poi.hslf.record.MainMaster.<init>(MainMaster.java:64)
        at sun.reflect.GeneratedConstructorAccessor230.newInstance(Unknown Source)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at org.apache.poi.hslf.record.Record.createRecordForType(Record.java:181)
        at org.apache.poi.hslf.record.Record.buildRecordAtOffset(Record.java:103)
        at org.apache.poi.hslf.usermodel.HSLFSlideShowImpl.read(HSLFSlideShowImpl.java:286)
        at org.apache.poi.hslf.usermodel.HSLFSlideShowImpl.buildRecords(HSLFSlideShowImpl.java:267)
        at org.apache.poi.hslf.usermodel.HSLFSlideShowImpl.<init>(HSLFSlideShowImpl.java:178)
        at org.apache.poi.hslf.extractor.PowerPointExtractor.<init>(PowerPointExtractor.java:117)
        at org.apache.poi.extractor.ExtractorFactory.createExtractor(ExtractorFactory.java:263)
        at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.apache.poi.hwpf.converter.WordToTextConverter.processOle2(WordToTextConverter.java:358)
        at org.apache.poi.hwpf.converter.AbstractWordConverter.processOle2(AbstractWordConverter.java:1024)
        at org.apache.poi.hwpf.converter.AbstractWordConverter.processField(AbstractWordConverter.java:829)
        at org.apache.poi.hwpf.converter.AbstractWordConverter.processCharacters(AbstractWordConverter.java:430)
        at org.apache.poi.hwpf.converter.WordToTextConverter.processParagraph(WordToTextConverter.java:413)

Definitely open a case with support so that all relevant information get cosidered.

Hi Urmas

Yes, I have already raised a ticket for this. While upgrading to 15.2 install.log had a filestore error but still the build was successful. CA Support thinks indexing issue may be because of this error.

We are going to apply a fix and test it with the help of CA. If there is something after this activity, I will update it here.

To clarity during upgrade there was error during folder creation and few files which are needed to be applied was not applied. We will try to see if that helps.