Clarity

  • 1.  Data Extraction not working?

    Posted Nov 06, 2017 07:58 AM

    Hi, I have tried to create a customer data extraction process by following the following steps:

    1. Created a new dataExtraction Config item
    2. Filled in all required fields
    3. Created a job definition
    4. run the job

     

    Then I got the following error:

    NJS-0401: Execution of job failed.

    Error Message: java.io.FileNotFoundException: Configuration.ini (No such file or directory)

     

     

    Any idea what's going wrong.

    Joost



  • 2.  Re: Data Extraction not working?

    Broadcom Employee
    Posted Nov 06, 2017 09:59 AM

    It looks like some configuration file is missing, which data adapter it is and who has deployed it? I am guessing this is part of CA Services PWD 



  • 3.  Re: Data Extraction not working?

    Posted Nov 06, 2017 11:15 AM

    Hi Joost, 

     

    Configuration details should be having this 2 things: 
    a. Configuration.ini file to be placed in %NIKU_HOME%\bin.
    b. extractgui folder in %NIKU_HOME%\webroot and then in Webroot create a folder named as ‘custom’ and then copy this extractgui folder into it.

     

    Thanks,

    Abhisek Dhar



  • 4.  Re: Data Extraction not working?

    Posted Nov 06, 2017 11:21 AM

    Thanks. Do you know how these files can be accessed if you are in the cloud?



  • 5.  Re: Data Extraction not working?

    Broadcom Employee
    Posted Nov 06, 2017 12:11 PM

    Please check path of the file. This error comes only when path for file is not correct.



  • 6.  Re: Data Extraction not working?

    Posted Nov 06, 2017 02:32 PM

    JoostBreggeman76041091 after the data extraction component is installed the background JVM paramters in nsa would be modified to indicate where the configuration.ini file is placed. You will need to check if the path mentioned in the JVM parameters is correct and if the JVM parameter is not configured then make sure it is configured. If the JVM parameter is correctly configured you should see the below text appended to the existing JVM parameters -

    -DConfiguration.ini=<<path of the folder where the configuration is copied to>>\Configuration.ini

     

    If you make any changes to the JVM parameters you will need to deploy the app and bg services. If it is just that the configuration.ini file was missing and not placed in the declared folder, then just copy over the file to the appropriate folder and no restart/redeploy would be needed.



  • 7.  Re: Data Extraction not working?

    Broadcom Employee
    Posted Nov 06, 2017 09:20 PM

    Is there any upgrade recently happened? if yes, please find Configuration.ini file from older version and place the file on same folder on upgraded clarity version.



  • 8.  Re: Data Extraction not working?
    Best Answer

    Broadcom Employee
    Posted Nov 07, 2017 12:30 AM

    Hi Joost,

     

    If you are SAAS customer please log a ticket with support and we can take a look and help you out.

     

    Regards

    Suman Pramanik