am1

Guided support solutions with CA PPM (walkme etc)

Discussion created by am1 Champion on Nov 7, 2017
Latest reply on Oct 9, 2018 by urmas

Raised an idea a long time back 

New UX - First time login CA PPM introduction tour - "show me around!" 

 

Since this doesn't exist in the product, I'm interested to hear guided support solutions customers and partners have come up with. The idea is to make the onboarding process easier, reduce support problems and the need for formal  training.

Even with a simple UX it certainly helps to be shown around!

 

I've experimented with the following:

  • Walkme + other equivelents
  • CAPA
  • Embedded videos / guides
  • E-learning tools e.g. Captivate
  • Help hooks
  • Browser plugins

 

So what has your organisation found useful?

 

Cheers!

 

Andrew

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