AnsweredAssumed Answered

Problem with email attachments after CP4

Question asked by daniel.aguair on Nov 7, 2017
Latest reply on Nov 7, 2017 by reyru02

We have installed the CP4 in CA Service Desk 14.1 and we found a problem with attachments. 

We were able to download the attachment but we could not open it because the file name was wrong. For example: instead of being in the normal format "Email_Tue_Nov_07_09_40_35_2017.eml", it duplicated the file extension "Email_Tue_Nov_07_09_40_35_2017.eml - [Text text.eml". This happens in some tickets opened by email.

Do you have any idea why this is happening or how to solve it?