We have installed the CP4 in CA Service Desk 14.1 and we found a problem with attachments.
We were able to download the attachment but we could not open it because the file name was wrong. For example: instead of being in the normal format "Email_Tue_Nov_07_09_40_35_2017.eml", it duplicated the file extension "Email_Tue_Nov_07_09_40_35_2017.eml - [Text text.eml". This happens in some tickets opened by email.
Do you have any idea why this is happening or how to solve it?