CA Service Management

  • 1.  Form group

    Posted Nov 07, 2017 09:25 AM

    I created a form group but it does not appear to be selected in the functions in the service desk. Does anyone know how to solve it?

     

     



  • 2.  Re: Form group
    Best Answer

    Posted Nov 07, 2017 09:34 AM

    Create the corresponding folder on the disk, creating the Form Group in the SDM admin interface merely declares this Form Group as available for selection, but doesn't create the folder.



  • 3.  Re: Form group

    Posted Nov 07, 2017 09:42 AM

    Thank you, it worked.
    I had already created some forms groups in the WSP, but they were created automatically in Service Desk.