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Is it possible to create a Data Partition for both Incident and Request?

Question asked by chaddustine.morelos on Nov 9, 2017
Latest reply on Nov 10, 2017 by chaddustine.morelos

Hi, 

 

I have successfully created the data partition(defaults) for the Request, here are the values that should be set:

 

impact=5; urgency=2; zreporting_method=7305; priority=4;

 

However, I need to apply this also to Incident tickets that will be created.

 

I have tried adding type='I' in the constraint but it didn't work

 

Thanks,

Chad.

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