Rally Software

Internet Explorer users getting error loading this page

Additional notes have been added to this event.

11/9/17 7:17:24 PM UTC

Up

This issue is now resolved, but may require users to clear the browser cache in Internet Explorer.  Here's how to clear browser cache in Internet Explorer 11: 

1. Click on the gear wheel in the top right corner.

2. Click on Safety in the menu

3. Click on Delete browsing history in the submenu

4. Select Temporary Internet files and Cookies and Website data checkboxes from the list

5. Click Delete

6. On the bottom of the page the browser notifies you when the browser cache is cleared

Once the cache is cleared, refresh your page. 

We apologize for any inconvenience and impact this incident has had on your teams. Please contact Support and let us know if you encounter any further issues at https://support.ca.com. 

A root cause analysis document will be posted at http://bit.ly/2zr7ovN within 2 weeks once we are able to clarify the problem/resolution and preventative measures taken.

11/9/17 6:49:19 PM UTC

Impaired

We believe we have found the cause of this issue with Internet Explorer, and are working to revert the change that is causing this error to occur. Thank you very much for your patience while we work to resolve the problem!

As a workaround in the meantime, please try Firefox, Chrome, or Safari.

11/9/17 6:00:53 PM UTC

Impaired

We are currently aware of and investigating an issue where users accessing Agile Central via Internet Explorer are receiving an error message: "There was an error loading this page. Please try again" and are unable to access the application. 

As a workaround, please try another browser such as Firefox, Chrome, or Safari.  We will update as we know more!