I thought this one was going to be relatively easy, but...
When someone who is defined as an analyst in the system is the Affected End User of a ticket, I want to prevent them from being able to reopen that ticket (change the status from closed to open).
So, I created a site-defined condition and attached it to the closed to open status transition, but it doesn't seem to be working. Attached is a screen print of the macro. I know I sometimes get confused with the setting "If all conditions succeed return" -- So I've tried both FALSE and TRUE. I've also tried reversing the logic by making the macro check to see if the 'Login User equals the Affected End User' and tried both a TRUE and FALSE return, but nothing seems to work. In all cases the condition error isn't thrown, and I am able to change the status from closed to open. What am I doing wrong?