CA Service Desk manager conditions created in location Administration -> Events and Macros -> Macros.
Hoping someone here can help, I'm trying to create a condition/site defined condition for a notification rule on the activity "Log Comment". I'm wanting it to notify based on the following conditions but after playing around with different site defined conditions struggling to get it to work the way I want.
Use case example:
TenantA - Service Provider
TenantB - Customer
TenantC - Customer
TenantD - Customer
UserInTenantA - Employee/Analyst
UserinTenantB - Customer/Client
Notify comment logged if:
A comment is logged by a user from any tenant except by a user in TenantA
Do not Notify if:
A comment is logged by user from tenant A
Help please? Happy to clarify further if this isn't clear enough. Thank you