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How can I stop casdgtw probe from updating SDM ticket fields

Question asked by GuanHua1378 on Nov 11, 2017
Latest reply on Nov 13, 2017 by Shawn_Walsh

Hi,

 

I notice that when I reassign the alarm to the SD user again, the incident ticket's CA Service Desk Field becomes updated with new value.

I would like to know how can I stop casdgtw probe from updating incident ticket's CA Service Desk Fields.

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