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Custom Request Status in Catalog 14.1

Question asked by Alan-TTC on Nov 15, 2017
Latest reply on Nov 16, 2017 by Alan-TTC

Hello,

 

This is hopefully a simple question from a novice who should know better...

 

I am looking at differences between a DEV environment and a QA environment. In this QA environment I have 18 more Service Request categories than I do in the DEV environment.

 

I looked for a requeststatus.xml file to look for the added statuses but I cannot find a requeststatus.xml file anywhere on either system. Where might these statuses be defined? I cannot find them anywhere.

 

Thanks,

 

Alan

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