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How can I prompt that a incident ticket field is required

Question asked by GuanHua1378 on Nov 16, 2017
Latest reply on Dec 1, 2017 by Chi_Chen

 

Hi,

 

Would like to know how can I pop a prompt to the incident ticket assignee for Priority 1 that the External System Ticket field cannot be left blank in the ticket.

I would like it to prompt the fields need to be filled but does not stop assignee from process the incident ticket from open to closing the incident ticket.

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