Good Day Community,
We currently have a project where we want to share data (real-time) between CA PPM and Cherwell Service Management. We realize that we will use XOG and GEL to accomplish this.
The intent is to have users enter requests through Cherwell (our ticketing/change management system) and have those requests entered into CA PPM as Ideas. This would be followed by a real-time transfer of information (IDEA #, and any subsequent notes) being transferred back to Cherwell.
I am one of a team of three looking into this project. None of us has any real-world experience with XOG/GEL or potential WSDL components associated with CA PPM.
Are questions are:
1) Has anyone in the community done this with Cherwell specifically? If you have, would you be willing to share your methods, successes and the pitfalls you found?
2) Have you done similar efforts with solutions other than Cherwell? Would you also be willing to share?
Thank you in advance.