AnsweredAssumed Answered

Open new window without entering password

Question asked by mayur.malhotra.1 on Nov 22, 2017
Latest reply on Nov 24, 2017 by mitu


We are having one requirement that if user has already opened URL of CA Service Desk then he should not be required to enter password again in new window or new tab of same browser.


Is there any method we can achieve or is it a some ITIL compliant feature that same password entered in another screen can not be used.

If second  then we need some document to submit to the customer that this is feps or ITIL security constraint that new window has to enter password to login in CA Service Desk.