Want to explore CA UIM and Autotask integration. We have the probes available but I cant find any documentation or community activity around it?
The Autotask Gateway is available from the marketplace
We're very keen to utilise the features listed on the marketplace too, so guidance on the configuration will be much appreciated if anyone has already undergone this, I'm struggling to find anything so far.
The solution triggers automatic ticket creation, updates and closing within AutoTask®. Key capabilities that boost staff productivity and speed issue resolution include:
- Automatic opening of tickets in AutoTask®.
- Automatic closing of alarms in CA UIM when the corresponding AutoTask® ticket has been closed
- Automatic closing/updating of AutoTask® ticket when the corresponding CA UIM alarm is closed
= A ticket is automatically assigned to a specified UIM user to take corrective action