AnsweredAssumed Answered

Could not create Incident

Question asked by La-Qa on Nov 23, 2017
Latest reply on Nov 28, 2017 by La-Qa

Hello Team


We are able to create Tickets in sdm via email but for some of the request Areas , Ticket not opening in sdm and we got Email notfication for that "AHD58009:Could not create Incident. Reason: INVALID - AHD03123:Required attribute Request Area is missing"


However We can use that request area directly from sdm but not via email. What could be issue?