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browser agent metrics dont display

Question asked by pivst01 Employee on Nov 24, 2017
Latest reply on Nov 27, 2017 by pivst01
  • Comment • 4

Hi,

i've installed DxC (and it's seen in the Investigator) and browser agent (snippet is injected into the html and seen in the browser), but the browser agent metrics dont show up in the APM.

i've put the (java) introscope agent to debug logging mode, but dont see any information in the logs regarding the browser agent, when using the app, just in the beginning when the agent is loaded.

 

what/where/how can i troubleshoot please? my issue is that actually i dont know what i should see and in which logs. thank you

 

 

from the browser:

<html>
<head><script id="ca_eum_ba_ext" src="http://x.x.x.x:8090/api/1/urn:ca:tenantId:default-tenant/urn:ca:appId:default-app/extjs?agent=browser"></script>

<script type="text/javascript" id="ca_eum_ba" src="http://x.x.x.x:8090/api/1/urn:ca:tenantId:default-tenant/urn:ca:appId:default-app/bajs?agent=browser" data-profileUrl="http://x.x.x.x:8090/api/1/urn:ca:tenantId:default-tenant/urn:ca:appId:default-app/profile?agent=browser" data-tenantID="default-tenant" data-appID="default-app" data-appKey="b0361800-4736-11e6-b8e5-bddc75280658"></script></head><body>

 

from the agent logs:


11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Enables/Disables Auto Snippet Injection for Browser Agent (introscope.agent.browseragent.autoInjectionEnabled) set to "true"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Configuration property (introscope.agent.browseragent.autoInjection.throttleResponseLimit) set to default value of "1000"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Enables/Disables head filter presence check for Browser Agent (introscope.agent.browseragent.checkHeadFilterPresence.enabled) set to default value of "true"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Enables/Disables tail filter presence check for Browser Agent (introscope.agent.browseragent.checkTailFilterPresence.enabled) set to default value of "true"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Configuration property (introscope.agent.browseragent.autoInjection.snippet.maxSearchingLength) set to default value of "32768"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Configuration property (introscope.agent.browseragent.searchingmethodhierarchy.max.depth) set to default value of "3"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Enables/Disables encoding support property for browser agent (introscope.agent.browseragent.contentencoding.enabled) set to default value of "false"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Configuration property (introscope.agent.browseragent.instrumentclass.autoskip.depth) set to default value of "1"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Enables/Disables Response Cookie for Browser Agent (introscope.agent.browseragent.responseCookieEnabled) set to "true"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Configuration property (introscope.agent.browseragent.responseCookie.expirationTime) set to default value of "3"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Configuration property (introscope.agent.browseragent.responseCookie.includeURLsRegex) set to ".*"
11/24/17 11:52:45 AM CET [INFO] [IntroscopeAgent.Agent] Enables/Disables Sustainability Metrics for Browser Agent (introscope.agent.browseragent.sustainabilityMetrics.enabled) set to default value of "true"

 


ec2/DigitalExperienceCollector-DxC-2.1-SNAPSHOT-2017_06_07_13_06/logs/systemMetrics.log:
2017-11-24 16:46:12,317 [metrics-logger-reporter-thread-1] INFO systemMetrics - type=TIMER, name=com.ca.apm.cxc.integration.ws.rst.core.ProfileController.key, count=0, min=0.0, max=0.0, mean=0.0, stddev=0.0, median=0.0, p75=0.0, p95=0.0, p98=0.0, p99=0.0, p999=0.0, mean_rate=0.0, m1=0.0, m5=0.0, m15=0.0, rate_unit=events/second, duration_unit=milliseconds
2017-11-24 16:46:12,317 [metrics-logger-reporter-thread-1] INFO systemMetrics - type=TIMER, name=com.ca.apm.cxc.integration.ws.rst.core.ProfileController.profile, count=44, min=0.042191, max=0.500768, mean=0.12734054545454546, stddev=0.12991082344236266, median=0.08985599999999999, p75=0.135102, p95=0.500768, p98=0.500768, p99=0.500768, p999=0.500768, mean_rate=2.284751624391253E-4, m1=0.0010222779128555373, m5=0.0019072283166965808, m15=9.22424950392928E-4, rate_unit=events/second, duration_unit=milliseconds

Lynn_Williams
Lynn_Williams Employee Nov 27, 2017 3:13 AM
Correct Answer

Hi Stefan,

There is some general advice here but no detail on log analysis

Browser Metrics Do Not Appear - CA Experience Collector - CA Technologies Documentation 

 

I have a working 10.5.2 java agent/DxC environment (DxC on port 8080) with agent DEBUG logging enabled and I also do not see any later references to browser agent after the startup. I am seeing the expected "Business Segment" node under the "DxC Agent" node. I note that on the DxC I can only find references to "Business Segment" in the .log files under "DxC-2.1/ec2/DigitalExperienceCollector-DxC-2.1-SNAPSHOT-2017_06_07_13_06/data/kafka-logs/analytics-0/"

With DXC version 2.1 it looks like you are using 10.5.2?

Are you seeing the expected "Business Segment" node under the "DxC Agent" node?

In browser F12/Developer Tools->Network are you seeing successful postBrowserMetrics?

Attaching my agent profile, log and default.snippet in case they may to highlight any agent side problem.

Hope this is of some help.

 

Regards,

 

Lynn

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