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Problem Function to be used by entire organization?

Question asked by Jiaz on Nov 24, 2017
Latest reply on Dec 5, 2017 by Derek_Li

At my organization, only the Problem Manager can open a Problem, partially because too many Problems were being opened by others that weren't really Problems. However, it caused  gap for the rest of the Technology org as they are requesting access so they link incidents etc., where they find trends. At my organization, we only use Problem Management for significant issues.. many of them from Major Incidents.  The Incident Manager also finds trends that are significant and hands them off to the Problem Manager for a Proactive Problem. While we allow the Technology Org to 'work' and 'resolve' Problems, only the Problem Manager can open and close Problems.

How does the rest of the world do it?

Thanks for your input.

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