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AO profile to configure critical clear alarm

Question asked by aln1976 on Nov 24, 2017
Latest reply on Dec 1, 2017 by aln1976


   I have created a AO profile for sending mail to different groups on critical and clear alarms. Also only one mail should go for any alarms (critical/clear).


Here i am setting the count of messages as less than 3. Due to this i am getting critical alram, but if the issues is rectified after may be 30 mins then at that time i am not getting the clear alarm. when i checked the count was more than 3.


So please guide me how to get both critical and clear alarm only once.


Also i need to send the critical alarm to another group if it is open for more that 30 mins


Version of UIM i am using 8.51