I have created a AO profile for sending mail to different groups on critical and clear alarms. Also only one mail should go for any alarms (critical/clear).
Here i am setting the count of messages as less than 3. Due to this i am getting critical alram, but if the issues is rectified after may be 30 mins then at that time i am not getting the clear alarm. when i checked the count was more than 3.
So please guide me how to get both critical and clear alarm only once.
Also i need to send the critical alarm to another group if it is open for more that 30 mins
Version of UIM i am using 8.51