CA Service Management

Hello people,

I wanna ask you, something i need to create a notification but i need to include in the notifications the propierties of a category.

There is a variable or a object to refer to a propierty 

for example  for a ref_num @{call_req_id.ref_num}  but how can i refer to a propierty it is possible?

thanks

The following document should help you

Adding Request Area properties to an email notification 

so helpfull, may thanks for your help