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How do I change Account name?

Question asked by tim_v on Nov 27, 2017
Latest reply on Jan 16, 2018 by Marco_Ippati

We require that UIM utilize the full legal name of the client that we offer our MSP services to because that name is forwarded into a third party CRM package for billing.

 

We are seeing a lot of client name changes for whatever reason and I need to catch up or my AR person is going to throttle me.

 

But it appears that once an Account is created there is no mechanism for change.

 

Unfortunately DOCOPS doesn't even provide is usual bare minimum  of help

 

Using Account Admin - CA Unified Infrastructure Management - 8.5 - CA Technologies Documentation 

 

"you can modify accounts" is apparently as far as it goes.

 

I don't want to create a new Account, I want to rename what I have.

 

Any ideas?

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