AnsweredAssumed Answered

Non availability of field in CASM application

Question asked by La-Qa on Nov 28, 2017
Latest reply on Dec 5, 2017 by Jon_Israel

Hello SM Team


We are using CA Service Management application to manage the tickets .We noticed that there is no Category Field(Request Area) to put while creating the ticket from the application.....Also we do have some custom field which are also mandatory. How can we go ahead with this non availability of fields as this is mandatory field in our sdm gui.?? How can we customize this app according to our requirement as we have in sdm gui ??? . If this cannot be done  then whats the purpose of this application ? Only to view tickets, edit etc?


Please advise


Jon_Israel Raghu.Rudraraju FIDSE01 Derek_Li