Hello SM Team
We are using CA Service Management application to manage the tickets .We noticed that there is no Category Field(Request Area) to put while creating the ticket from the application.....Also we do have some custom field which are also mandatory. How can we go ahead with this non availability of fields as this is mandatory field in our sdm gui.?? How can we customize this app according to our requirement as we have in sdm gui ??? . If this cannot be done then whats the purpose of this application ? Only to view tickets, edit etc?