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Activity Notification

Question asked by veiba02 on Nov 28, 2017
Latest reply on Nov 29, 2017 by veiba02

Hi Team, I try to define the notification for the customer if a new local cr - attribute  is modified.
In the Activity Association I defined the new local field, set the Activity Type to Field Update and set the flag to log this activity. If I modify this new local field for an Incident nothing is logged and no notification is sent.
Alternatively I defined my own Activity Notification, assigned it to the new attribute and again set the flag to log this activity, but also nothing happens, the activity is not logged and no notification is sent. Multi Tenancy is activated but "on allow", Multi Tenancy should not be a problem. Did I forget something or what might be the reason for this behavior?
In stdlog nothing is logged.

Regards Baerbel