AnsweredAssumed Answered

CA SDM delayed service type notification

Question asked by Sunilpatel on Nov 28, 2017
Latest reply on Nov 29, 2017 by Chi_Chen

Hello All,


We are currently using the CA SDM 141. SP3. We want the notification mail to specific user when ticket is delayed (Pending for Vendor, Pending For User, Manually delayed)

Currently we are getting auto delay notification for all delayed in tickets but We don't want delay notification for Resolved  state.


If any one has idea to resolve the same ...Please suggest.