to the incident detail screen I want to add a local attribute, the hr-id of the customer of the incident, to give the possibility to search for the customer additionally by his hr-id. The hr-id is a plain text local attribute (zPNR) in the object cnt. I did manage to show this hr-id in the incident detail screen for the customer assigned to the incident after the incident is saved. When creating a new incident or edit an existing one and the customer is found by name, the hr-id must be shown and if the customer is found by his hr-id, the name must be shown immediately. I added the hr-id to the incident search screen and it is no problem to find the related contact.
I also defined a Go To for this hr-id and Quick Profile is shown which also gives the possibility to create an incident, but the customer does not want to use the search and quick profile. Is it possible to realize this request? How can it be done?